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Tips and Tricks of well written English

Tips and Tricks of well written English

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Writing Samples by Elizabeth Earle
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All In A Day's Word
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Idioms - Idiosyncrasies or Idealisms?
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Snobbery is alive and well in America!
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Read Your Way To Success
The Expletive Conundrum: To use or not to use?
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YE OLDE ENGLISH - Those Were The Days
Snobby 'AT TABLE' Party Banter
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Recipe for a Delicious English Dinner Party
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Confronting your Drycleaner

Here is an example of turning an awkward situation into an easy exchange of politeness, by using a rather genteel method of Advanced English.

Good morning Mr. Chang.

Good morning Mr. Brown. How may I assist you today?

Well, there seems to be a problem with this suede jacket I had dry-cleaned last week. When I prepared to wear it out last evening, I noticed a particularly nasty stain on the left elbow. It's right here, do you see it?

Why yes Mr. Brown, it's quite noticeable. However, I do not believe myself or my expert staff is the cause of such a mishap.

Mr. Chang, I have never had occasion to bring any of your dry-cleaning services to attention before. Your store and staff are impeccable. However, in this case, with my expensive suede jacket, something untoward has taken place. My jacket is ruined. I would very much like to be compensated.

I am so sorry Mr. Brown. Yes of course, "Changs Fluff and Fold" will compensate you immediately. In future I will personally supervise your more valuable garments before the dry-cleaning process begins. Would that be to your satisfaction Mr. Brown? 

Absolutely Mr. Chang, you have my most sincere gratitude for handling an awkward situation in such a courteous manner. Thank you so much, and please have a wonderful day. 

I wish you a nice day as well Mr. Brown. We are happy to serve you and we look forward to seeing you again soon.

Good day.

Good day.


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